To comply with international rules against money laundering,Private Change can ask our Clients to supply documentation concerning their identity, and the origin of the funds, especially concerning transactions involving a bank transfer. Our banks may also request documentation for some transactions, according to their own policies.
If a Client does not agree to supply the requested documentation, the transaction will be declined by Private Change and funds will be sent back to the Client, after a 10% deduction fee.
If a Client supplies forged documentation after a request from Private Change, We will fill a legal complaint and concerned funds will be locked as long as investigations by authorities are pending. A receipt of the complaint will be sent to the Client.
Private Change may decline any transaction that is found suspicious. In this case the net amount of funds received (funds sent by the Client minus the e-currency or bank processing fees) will be sent back to the Client without any additional deduction. Eventual occurring fees to send the funds back will be deducted from the amount sent back to the Client.